Frequently Asked Questions
Everything you need to know about your Stetson order and our iconic craftsmanship.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one centimeter above your ears using a soft measuring tape. Consult our size guide to convert these measurements into standard Stetson sizing.
What is your return policy for headwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, hats must be returned in pristine condition.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their items sooner.
How should I care for my felt or straw hat?
Felt hats should be brushed counter-clockwise with a soft-bristled brush. Straw hats can be wiped with a damp cloth. Always store your hats upside down on their crown to maintain the brim's shape.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna or Afterpay.